Exchange rate of app is wrong (rekt)


#1

Anyone knows if there is support for buying throuh the app?

It is due to my own mistake, but it really bothers me. I bought some waves on the DEX (275 USD worth), but I thought it would be the DEX exchange rate. At the time price of one waves was around 1.5 usd. Which is +/- 183.33 waves…

However it is only sending 87 Waves? And they are still offering 87 waves for 275 USD at current price of 2,14 USD. This must be a mistake on the dex… Who can I contact on this?

know it is a DEX, but the product offered does not comply with what one should get and it takes the role of selling a wrong product. I know there should be some kind of fee, but 100 waves… come on… I have transaction dates form the card and on the app. I’m sure there can be a solution for it.

And yes, I know I should have looked better at the rate the are offering.


#2

Hello Wijnand. Wake attentive when buying. Such transactions are processed by our partner (gateway service).The main reason for such exchange rate is high market volatility.