Problem with a transaction

Technical support
1

Hi all,

I am using Octanox (OTX) official wallet (https://app.octanox.org/) . The address of this wallet is: 3PB9rHSn17dCjBqFbD2qR3L7gWH2SGCooRN

I bought OTX tokens on Hitbtc and sent to this wallet in December. This is the confirmation of the tokens are sent: https://wavesexplorer.com/tx/Eh3gKfRFN3cLiUnpnF7Muz1Lf2ieGkuJhcfgFHPnPrph
At the same day, I checked and my wallet recieved these tokens.

But, last week, I was checed my wallet and, now, my balance is zero.

I don’t understand what my issue is. From what I see my tokens never left my wallet. I contacted Octanox Team and they don’t know what is happen.

On the blockexplorer we can see that my tokens have not left the wallet.

Anyone can help me?

Thanks.
Henrique

2

Hello Henrique,

Did you import your wallet again/ type in your seed? Pretty often, the mistake happens during reentering the seed as a small mistake can change the address.

Checking your address in the blockexplorer, I can see that the tokens are still there and didnt move since 11.12.2018

3

Hello Kim,

Thanks for your message.

I didn’t use the wallet again since the transaction.

I only checked the wallet (using the website https://app.octanox.org/) last week and discovered this problem.

4

Do you have your 12 words seed? If yes, you can try to import it into the official waves wallet available here: https://wavesplatform.com/

5

No, that wallet don’t have 12 words seed.

6

How do you access the wallet, just with username and password? Can you access it from a different device?

7

I use username, password and 2FA.

I always use the same device.

Is possible transfer the tokens and don’t registre in the blockexplorer?